Johnathan Hook

Johnathan Hook is an experienced customer operations and terminal management professional currently serving as the Customer Operations Manager at British Airways since January 2024. In this role, Johnathan leads a team to uphold safety and operational standards while managing team compliance with regulatory training. Johnathan previously held the position of Resource Allocation Manager at British Airways, where responsibilities included performance management of allocators and creating efficient resource allocation plans. Prior to these roles, Johnathan contributed to terminal operations at Wilson James and managed customer support initiatives at Heathrow, showcasing a strong background in stakeholder collaboration and passenger service enhancement. Johnathan's early career includes roles as a Metroline bus driver and various positions at Heathrow, including project delivery and security oversight, along with union representation for Unite the Union.