British Airways is the flag carrier and the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried.

Aviation & Aerospace

British Airways

British Airways' headquarters in Harmondsworth, United Kingdom

Sean Doyle

Andy Best

Henning Krüger

Neil Chernoff

James Weller

Orthodoxos Theodoulou

Vikas Sharda

Andrew Fleming

Colm Lacy

Rene de Groot

The Product Management Team at British Airways is responsible for overseeing the development and enhancement of the airline's product offerings across various domains, including digital platforms, customer experience, and operational efficiencies. This team collaborates closely with cross-functional stakeholders to identify market needs, manage product lifecycles, and implement innovative solutions that enhance customer satisfaction and drive revenue growth. From managing new digital initiatives to optimizing the seating and payments systems, the team plays a critical role in ensuring that British Airways remains competitive and responsive to the evolving needs of travelers.

Product Management Team

The Sales and Marketing Team at British Airways is responsible for developing and implementing innovative marketing strategies to enhance brand awareness and drive revenue growth. This team oversees global sales operations, manages key customer relationships, and coordinates communications across various markets. Additionally, they focus on optimizing digital sales channels and ensuring a seamless customer experience, thereby supporting the airline's overall business objectives.

Sales and Marketing Team

The Operations Team at British Airways is responsible for ensuring the smooth and efficient functioning of all flight and ground operations. This includes coordinating flight dispatch, managing crew assignments, overseeing airport operations at Heathrow, and maintaining safety and regulatory compliance. By effectively orchestrating these elements, the team strives to deliver an exceptional travel experience for passengers while optimizing operational performance and resource management.

Operations Team

The Learning and Development Team at British Airways focuses on enhancing employee skills and performance through the design and delivery of training programs. They develop global learning initiatives, manage continuous improvement efforts, and ensure that the workforce is equipped with the necessary knowledge and tools to provide exceptional service. This team plays a crucial role in fostering a culture of continuous learning and professional growth within the airline.

Learning and Development Team

The Digital Transformation Team at British Airways focuses on enhancing the airline’s digital capabilities and customer experience through innovative technology solutions. This team spearheads the development and implementation of digital products, ensuring seamless integration across platforms while prioritizing cybersecurity. By leveraging user research and design thinking, they aim to drive efficiency and improve operational performance, ultimately transforming the way customers interact with the airline.

Digital Transformation Team

The Customer Experience Team at British Airways is dedicated to enhancing passenger satisfaction by delivering exceptional service at every touchpoint. This team is responsible for implementing proactive customer care strategies, managing inflight experiences, and ensuring seamless communication between the airline and its customers. With a focus on continuous improvement, they analyze feedback and trends to transform customer interactions and elevate the overall travel experience.

British Airways

Org chart

Teams

Product Management Team

Sales and Marketing Team

Operations Team

Learning and Development Team

Digital Transformation Team

Customer Experience Team

Offices

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