Matthew Lear has a solid background in customer service and aviation management. Starting as a Cafe Assistant at Hillers Farm Shop & Cafe in 2022, Matthew honed strong customer service skills before advancing to British Airways, where Matthew held multiple roles including Qualified Cabin Crew, Global Ground Experience Executive, Technology and Automation Manager, and Customer Experience Representative. Matthew's experience includes engaging with airport teams to enhance customer experiences and managing transformational changes in a vital operational context. Currently pursuing a Bachelor of Science with Honours in Aviation Management at Coventry University, Matthew is also a graduate of Chipping Campden School, where an excellent academic record was achieved. The combination of practical experience and formal education positions Matthew as a knowledgeable professional in the aviation industry.
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