At British Gas we’re always looking at new ways to save energy and money for our customers.
 
Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. 

That’s why over 10 million UK homes and half a million businesses trust British Gas.

Energy

Utilities

British Gas

British Gas' headquarters in Windsor, United Kingdom

Jana Siber

Paul Roberts

Andrew Kennedy

Kian Lun Wong

Sarah A.

Leah Humphreys

Paul Freegard

Thomas John E.

David Wilkinson

Ross Kirwan

Mike Thomas

Laura Miller

The Customer Service Team at British Gas is dedicated to delivering exceptional support and service to customers, ensuring their energy and service needs are met efficiently and transparently. This team, composed of various roles including Customer Resolution Agents and Customer Delivery Managers, focuses on resolving inquiries, addressing concerns, and enhancing customer satisfaction through effective communication and problem-solving. By fostering trust and reliability, they play a critical role in maintaining British Gas's commitment to affordable and hassle-free energy solutions for millions of homes and businesses.

Customer Service Team

The Operations and Project Management Team at British Gas plays a pivotal role in ensuring efficient service delivery and seamless project execution across the organization. This team is responsible for streamlining operations, managing customer complaints, overseeing project implementation, and driving strategic initiatives related to energy solutions. By focusing on continuous improvement and collaboration, they help enhance customer satisfaction and support the company's mission of providing affordable, hassle-free energy services.

Operations and Project Management Team

The Technical Support Team at British Gas is dedicated to providing expert assistance and solutions for various energy technologies, including air source heat pumps, electric vehicle charging, smart meters, and central heating systems. This team ensures that customers receive prompt and efficient support, troubleshooting issues, and facilitating repairs or installations. Their goal is to enhance customer satisfaction by maintaining the seamless operation of energy solutions in homes and businesses across the UK.

Technical Support Team

The Data Analysis and Insights Team at British Gas is responsible for leveraging data to drive informed decision-making and enhance customer experiences. This team analyzes customer behavior, financial performance, and operational efficiency, providing actionable insights that help optimize pricing strategies, improve risk management, and support business transformation initiatives. By turning data into strategic intelligence, they contribute to the company's mission of delivering affordable and efficient energy services to homes and businesses across the UK.

Data Analysis and Insights Team

The Product Design and Development Team at British Gas is responsible for creating innovative solutions that enhance customer experiences and streamline service delivery. They collaborate on designing and developing new products and digital services that align with the company’s mission to provide affordable and efficient energy solutions. By utilizing user-centered design principles and incorporating feedback from stakeholders, the team ensures that their offerings meet the evolving needs of over 10 million households and half a million businesses across the UK.

Product Design and Development Team

The Leadership Team at British Gas is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to deliver exceptional energy solutions. They oversee financial operations, drive innovation in service delivery, and foster a culture of customer-centricity, ultimately aiming to enhance operational efficiency and maintain the trust of millions of customers.

British Gas

Org chart

Teams

Customer Service Team

Operations and Project Management Team

Technical Support Team

Data Analysis and Insights Team

Product Design and Development Team

Leadership Team

Offices

British Gas

Org chart

Teams

Customer Service Team

Operations and Project Management Team

Technical Support Team

Data Analysis and Insights Team

Product Design and Development Team

Leadership Team

Offices

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