At British Gas we’re always looking at new ways to save energy and money for our customers.
 
Everything we do from our trusted engineers to helpful call centre agents, and innovative product owners to digital marketing specialists, is about providing affordable, hassle-free service to keep British homes and businesses running smoothly. 

That’s why over 10 million UK homes and half a million businesses trust British Gas.

Energy

Utilities

British Gas

British Gas' headquarters in Windsor, United Kingdom

The Cardiff office likely focuses on project management, customer service, and energy solutions in a collaborative environment.

Cardiff

Jana Siber

Paul Freegard

Paul Roberts

Leah Humphreys

David Wilkinson

Andrew Kennedy

Kian Lun Wong

Sarah A.

Ross Kirwan

Mike Thomas

Laura Miller

The Customer Service Team at British Gas is dedicated to delivering exceptional support and service to customers, ensuring their energy and service needs are met efficiently and transparently. This team, composed of various roles including Customer Resolution Agents and Customer Delivery Managers, focuses on resolving inquiries, addressing concerns, and enhancing customer satisfaction through effective communication and problem-solving. By fostering trust and reliability, they play a critical role in maintaining British Gas's commitment to affordable and hassle-free energy solutions for millions of homes and businesses.

Customer Service Team

The Operations and Project Management Team at British Gas plays a pivotal role in ensuring efficient service delivery and seamless project execution across the organization. This team is responsible for streamlining operations, managing customer complaints, overseeing project implementation, and driving strategic initiatives related to energy solutions. By focusing on continuous improvement and collaboration, they help enhance customer satisfaction and support the company's mission of providing affordable, hassle-free energy services.

Operations and Project Management Team

The Technical Support Team at British Gas is dedicated to providing expert assistance and solutions for various energy technologies, including air source heat pumps, electric vehicle charging, smart meters, and central heating systems. This team ensures that customers receive prompt and efficient support, troubleshooting issues, and facilitating repairs or installations. Their goal is to enhance customer satisfaction by maintaining the seamless operation of energy solutions in homes and businesses across the UK.

Technical Support Team

This department specializes in the design, maintenance, and repair of gas-related systems and equipment.

Gas Engineering

This department is responsible for managing customer interactions and providing assistance to enhance customer satisfaction and engagement.

Customer Support

This department oversees the planning, execution, and completion of various projects, ensuring alignment with organizational goals and effective resource utilization.

British Gas

Org chart

Teams

Customer Service Team

Operations and Project Management Team

Technical Support Team

Gas Engineering

Customer Support

Project Management

Offices

British Gas

Org chart

Teams

Customer Service Team

Operations and Project Management Team

Technical Support Team

Gas Engineering

Customer Support

Project Management

Offices

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