Mark Battye has extensive experience in customer service management, currently serving as Customer Service Centre Manager at British Gas since November 2003. In this role, Mark promotes a high-performance culture centered on service excellence and core company values, while overseeing complaints, escalations, and areas needing service improvement. Additionally, as a Team Leader, Mark conducted performance reviews and managed performance management workshops across various British Gas locations. Mark also holds the position of Customer Service Manager at Centrica, contributing to overall service excellence within the organization.
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