Vicki Young is an accomplished HR professional currently serving as Head of Learning at the British Retail Consortium since March 2021. With a rich background in human resources, Vicki previously worked as Regional HR Manager for World Duty Free, overseeing 14 locations in the South of the UK and effectively leading a team of 12 to provide comprehensive HR support to approximately 1,000 employees. Vicki's educational credentials include a Postgraduate Diploma in International Human Resources Management from Kingston University, along with various certifications in counselling and retail management, highlighting a diverse skill set in both HR and personal development.