Paul Cook

Paul Cook is an experienced communications supervisor at British Transport Police since March 2008, overseeing a team of customer care professionals, including non-emergency and emergency call handlers. Prior to this role, Paul served as project manager for learning and development and central switchboard supervisor at West Midlands Police, where responsibilities included managing service delivery and ensuring high-quality customer service. Earlier experience includes working as a recruitment consultant at Brook Street, focusing on candidate sourcing and business relationship development, as well as managing sales and team performance as a store manager and team leader at Vodafone.