Mark Thornton is an experienced Service Delivery Manager with a strong background in managing IT support services across various organizations. Currently at BRITVIC PLC since July 2017, Mark has successfully led the transition to outsourced support, managed the transfer of services between providers, and delivered significant device refresh programs for over 2500 colleagues. Previous roles include Service Desk Manager at John Lewis Partnership, where Mark implemented best practice models and reduced incident volumes significantly, as well as positions at 2e2, Kelway UK Ltd, RTS (UK) Ltd, OPP, Computacenter, and Givaudan Flavors, where Mark honed expertise in service management, incident management, and operational improvements. Mark's educational background includes attendance at Cardinal Newman VI Form from 1988 to 1990.
This person is not in any teams
This person is not in any offices