When we work together anything is possible.

We’re quirky, proud and at our best when we are free to be ourselves.

We put more in, so everyone gets more out.

We put everything we have into everything we do.

We act with integrity and use our judgement to do the right thing.

The John Lewis Partnership is the UK’s largest employee owned business and parent company of our two cherished retail brands - John Lewis & Partners and Waitrose & Partners, which are owned in Trust by over 80,000 Partners.


Retail

John Lewis Partnership

Lisa has over twenty years’ experience in large multi-site retail organisations in both operational and HR leadership roles, with her career spanning PLC, Government owned and Private Equity backed organisations in both domestic and international markets. Lisa joined the Partnership from Post Office where she held the role of Group Chief People Officer, and was appointed to partner the new CEO to help evolve the organisation during a time of change. During her tenure, Lisa was also a Non-Executive Director at First Rate Exchange Services, a joint venture between Post Office and Bank of Ireland; Advisor to Post Office Insurance Board of Directors and previously held a series of HR Director roles within the Post Office Group since joining in 2018.

Lisa started on the Sainsbury’s Retail Graduate Scheme, which began with store management roles before moving into HR and Leadership Development. Her time at Sainsbury’s was followed by senior HR roles at WHSmith, which included Group Head of Learning & Development, Head of International HR and as HR Director on the Executive Committee at Wyevale Garden Centres (a Terra Firma owned business).

Lisa is passionate about supporting others to grow and develop to deliver great customer experiences. Lisa is a Chartered Fellow of the Chartered Institute of Personnel and Development (FCIPD), and holds a Master’s Degree in HR Management.

Lisa Cherry

Zak spent most of his professional career at Lloyds Banking Group, starting as an analyst, then moving onto become the Head of IT Architecture, and then the Retail CIO. In 2010 he took up responsibility as Digital Transformation Director and led the delivery of the digital bank. During 2016 Zak was promoted onto the exec committee as the Group Digital Director and helped grow the digital bank to be the biggest in the UK. In 2018 Zak took the role of Group Transformation Director and drove an end to end agile transformation across a new integrated team spanning IT delivery, business and IT architecture, data, digital, product management, business change and investment portfolio management.

Zaka Mian

Spencer plays a critical role in the retailer’s strategy to rebalance its store estate. This includes decisions around where John Lewis plans to open new, more local shops that reflect how customers shop today, as well as ensuring that its existing store estate continues to be profitable.

Stephen Spencer

Hanley is responsible for leading the brand strategy for John Lewis, and ensuring that the John Lewis brand is used consistently across all customer touchpoints, communications and activities, as well as all areas of the business including marketing, trading and supply chain.

Rosie Hanley

Kathleen Mitchell is the current Trading Director at [John Lewis Partnership](/org/john-lewis-partnership). Prior to this, they were the Managing Director at Accessorize from August 2018 to September 2021. Kathleen was also the Managing Director Stella & Dot Global at Stella & Dot Family of Brands from November 2011 to July 2018. From August 2000 to September 2001, they were the Marketing Director at Enviego, a start up web-enabled concierge firm. From December 2002 to December 2011, they were the General Manager Market Development at [L'Oreal](/org/loreal) Professional Products Division. From May 1999 to July 2000, they were the Head of Marketing at Redken. From January 1997 to March 1999, they were the Kerastase Product Manager at [L'Oreal](/org/loreal).

Kathleen Mitchell has a BA/MA in Economics and Politics from Trinity College Dublin and Kylemore Abbey School.

Kathleen Mitchell works with Steve Masterton - Director of Online Trade, John Lewis, Rosie Hanley - Head of Brand & Marketing, and Stephen Spencer - Director of Store of the Future. Kathleen Mitchell reports to Pippa Wicks, Executive Director, John Lewis.

Kathleen Mitchell

David Wood is currently the elected Director at [John Lewis Partnership](/org/john-lewis-partnership). Prior to this, they were the Head of Estates at Arcadia Group Ltd from April 2011 to May 2018. There, they were responsible for the group property strategy and leading the estates teams. David has also previously worked as the Head of Property at Swarovski UK & Eire from October 2009 to August 2010. There, they were responsible for all property matters relating to the UK & Eire business, including strategy compilation, acquisitions/disposals, contract negotiation, fit-out/re-fits, portfolio management, facilities/maintenance and H&S.

David Wood has a BA (hons) in Business Management & Strategy from The Manchester Metropolitan University and an HND in Business and Finance from North Tyneside College. David is also certified from RICS in MRICS.

David Wood

Jules Rushworth is the current elected director at [John Lewis Partnership](/org/john-lewis-partnership). Jules has previously worked for [Waitrose & Partners](/org/waitrose-partners), the Navy Command of the German Navy, and NATO. In their current role, they are responsible for overseeing the operations of the company and ensuring that all employees are following the company's values. Her previous experience in management and leadership roles have helped their to excel in their current position.

Jules Rushworth has a French Short Course from [The Open University](/org/cloudworks) in Languages, a German certification from Joint Headquarters Rheindahlen in German Studies, and a Certificate of Higher Education (Naval Studies) from the University of Plymouth. Jules also has a How to be an Effective Employee Director Programme certification from the Employee Ownership Association. In addition, they have certification from Winchester City Council as a Personal License Holder, certification from University of Bristol Business School as a Level 7 Post Graduate Certificate in Executive and Financial Management, certification from Institute of Directors (IoD) as a Chartered Director Programme, and certification from City & Guilds as a Level 3 Food Hygiene Certificate and a Level 6 Graduateship in Leadership and Management.

Jules Rushworth

Laura is a leading British senior executive with experience of multi-channel retail. She has worked for a number of businesses including Marks & Spencer Group plc, where she was Executive Director heading up multi-channel and e-commerce from 2011 to 2016, including, from 2014, responsibility for UK stores. Prior to this she held roles, including CEO of Tesco.com, at Tesco plc, and at Gemini Consulting and Kleinwort Benson. She was an advisor to the Government Digital Service from 2012 to 2016.
Other appointments: Non-Executive Director of NHS England and Chair of NHS Digital, as well as Chair of the Talent, Remuneration and Management Committee, having formerly been a Non-Executive Director and Deputy Chair of NHS Improvement. Laura is also a Non-Executive Director of British Land Company plc and Chair of their Remuneration Committee, a member of the Government Digital Strategy Advisory Board, and is a Director of Snape Maltings Trading Limited and Trustee and Director of charity Britten Pears Arts. She was formerly a Non-Executive Director and Chair of the Remuneration Committee of Immunocore Limited. Laura will be stepping down from the Partnership Board on 30 April 2021.



Laura Wade-Gery

Nish has a wealth of experience in consumer goods and retail having worked with some of the great global brands. Early part of his career, having started as a Graduate Trainee with [Unilever](/org/unilever), was spent in The Netherlands, France and then the US, where he held a number of commercial and operational roles. Subsequently, Nish joined [PepsiCo](/org/pepsico) and over 10 years ended up being President of the soft drinks business in Europe and Africa. Having spent over 25 years in global FMCG businesses, he then leveraged this experience and commenced his career within Private Equity structured companies. His career spanned consumer retail; being President of Burger King International, a fast moving retail business in over 60 countries and with nearly 4,000 restaurants and also as Non-Exec Director of a large retail business in China. Nish continued his career within Private Equity led businesses with a number of assignments as Chairman and CEO, associated with brands such as Jeyes, Tommee Tippee and Plum Baby Foods. He arrived at [Hovis](/org/hovis) in 2014, initially as Chairman and in the last 5 years, as CEO, where he has led the turnaround of a much loved and cherished UK brand.

Nish Kankiwala

Michael Mansfield

Carole Donaldson

Andy brings a wealth of experience having worked as a Chartered Accountant and was until 2015, Group Chief Operating Officer, Europe and Japan, for [Compass Group](/org/compass-group) plc, having previously been their Group Finance Director from 2004 to 2012. Before joining [Compass Group](/org/compass-group), Andy was Group Finance Director at First Choice Holidays plc and prior to that held a number of senior finance roles at Granada Group plc. Since 2011, Andy has been a Non-Executive Director of easyJet plc, Chairing their Finance Committee, and in 2016 became a Non-Executive Director at Intertek Group plc and Chair of their Audit Committee and Senior Independent Non-Executive Director of global specialist recruitment company, Hays plc in 2017.

Andy Martin

Becky joined the Partnership in 2009 as a graduate trainee. She secured her first Branch Manager position in Leighton Buzzard, before leading branches in York, Leek and Glasgow. After six years in Retail Operations Becky moved into Head Office, spending a year in Finance, representing retail on a large change programme before spending a year leading change within retail. Becky moved back into retail operations as a Regional Manager, accountable for [Waitrose & Partners](/org/waitrose-partners) shops in Central London, before becoming Head of Shop Trade. Becky was elected to the Partnership Council in 2015.

Becky Wollam

Pippa started her career as a senior manager with strategic management consultancy [Bain & Company](/org/bain) and then went on to be Group CFO of Europe’s largest textile and clothing manufacturer, Courtaulds Textiles plc for seven years. Becoming CEO of FT Knowledge, a division of Pearson plc and one of the largest business education providers followed and then in 2003 she joined [AlixPartners](/org/alixpartners), a global management consulting and advisory firm. There she co-founded the firm’s European operations and took on a number of interim CEO and COO positions at both UK and European companies. In 2013 Pippa became involved with the [Co-op](/org/co-op) when she was part of the team tasked with rebuilding the mutual following a sustained period of difficult trading and boardroom disruption. With the [Co-op](/org/co-op) back on track Pippa was appointed Chief Operating Officer in 2014 and then Deputy Chief Executive in March 2017, with specific responsibility for Strategy and Transformation as well as its market-leading Funeralcare, Legal Services and [Co-op](/org/co-op) Insurance businesses

Pippa Wicks

Bérangère joined the [John Lewis Partnership](/org/john-lewis-partnership) in April 2008 as Group Head of Financial Strategy, before being appointed Director, Supply Chain Development and subsequently Finance & Strategy Director and Operations Director for John Lewis & Partners. Bérangère became Executive Director, Customer Service in February 2020 and was then appointed Executive Director, Finance in January 2021, replacing Patrick Lewis. Before joining the Partnership, Bérangère spent 11 years at the [Royal Mail](/org/royal-mail) in a number of finance, change and strategy roles, including as Finance Director of the property division.

Bérangère Michel

Steve Masterton joined in May of 2021 from [Dunelm](/org/dunelm), where he was digital director.

Steve Masterton

Amir Goshtai

Rita has worked with many of the world’s leading companies on their brand strategies during her executive career as Vice Chairman and Strategy Director at Saatchi & Saatchi; as London CEO and Chairman at the global brand consultancy Interbrand; and as co-founder of BrandCap. Rita was previously a Board member of ASOS for six years, and held non-executive roles with Dixons Retail, Emap, Bupa and the research firm Populus Group. Non-profit Board experience have included WWF (Worldwide Fund for Nature), the UK Sustainable Development Commission and Trustee of the leading environmental think tank Green Alliance.
Other appointments: Rita currently holds non-executive roles with Nationwide Building Society and Ascential plc and is Chair of Trustees at the leading sustainability organisation Forum for the Future.

Rita Clifton Cbe

Sharon became the Partnership's sixth Chairman in February 2020. Sharon moved from [Ofcom](/org/ofcom), the UK's communications regulator, where she served as Chief Executive for approaching five years. Before joining [Ofcom](/org/ofcom), Sharon was Second Permanent Secretary at the Treasury, responsible for overseeing the public finances. She also held Board level positions at the Ministry of Justice and the Department for International Development, worked as an adviser at the Prime Minister's Policy Unit and in Washington DC as a senior economist at the [World Bank](/org/world-bank-group). 

Sharon White

Nina was previously Managing Director of Connected Home, a global business in the Centrica Group. Nina established British Gas Connected Home in 2012, successfully leading the launch of the Hive Active Heating smart thermostat and the acquisition of AlertMe, the technology platform underpinning the company's 'Internet of Things' activities. Until October 2015, Nina was also the Commercial Director of British Gas, responsible for brand, marketing, sales, product development, customer insight and digital. Nina previously ran one of British Gas's national home services businesses, with over 1,500 field engineers, including the Dyno-Rod franchise. Prior to joining British Gas, Nina was a Partner at McKinsey & Co., working in multiple sectors and markets around the world such as media, energy and healthcare. Nina also led McKinsey's government and public sector practice.

Nina Bhatia

James was until recently the Grocery Buying Director for [Sainsbury's](/org/sainsburys), where he was responsible for £16bn or half of [Sainsbury's](/org/sainsburys) Group revenues. His responsibilities included buying, merchandising, product selection and supplier relationship management. During an 18-year career at Sainsbury’s his other roles included Buying Director for the £7bn Packaged Foods Division (2014-2016) and Buying Director for £4bn Chilled & Frozen Food business (2012-2014). Before Sainsbury’s he worked for three years in the financial industry, having started his career as a management trainee in the National Health Service for three years.

James Bailey

Since joining the Partnership in 1992 Andrew has held a number of roles including Managing Director of John Lewis & Partners Aberdeen and of John Lewis & Partners Edinburgh. In 2009 Andrew was appointed Director, Operational Development before becoming Retail Director, John Lewis & Partners in 2010 and Group Productivity and Change Director in 2015. Andrew became Chief Information Officer on 1 February 2018 and then subsequently Executive Director of Operations in February 2020. 
Other appointments: Over the last decade Andrew has worked extensively in the pursuit of sustainable improvement in the economic performance of the UK’s cities and city-regions – most notably as a Board member of London First and the New West End Company, the founding Chair of Scotland’s first city centre Business Improvement District – Essential Edinburgh – and, latterly, as Chairman of both the UK China Visa Alliance and the Scottish Retail Consortium. 

John Lewis Partnership

Org chart

Teams

Board of Directors

Leadership Team

CEO and Executive Team

Behind the scenes

Values

We not me

Be yourself. Always

Give more than you take

All or nothing

Do Right

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