Broad River Retail
Reinaldo Padilla has extensive experience in customer service supervision, with a career spanning over a decade. Currently serving as a Bilingual Customer Service Supervisor at Broad River Retail d/b/a Ashley HomeStore since July 2019, Reinaldo manages a team of 50 customer service agents within an escalation call center environment. Previous roles include Bilingual Customer Service Supervisor at the American Red Cross from May 2017 to September 2019, overseeing a team of 30 agents and establishing production goals aligned with marketing strategies, and at Center Point Energy from December 2011 to August 2017, also managing a team of 30 agents while tracking performance and motivating staff. Reinaldo's expertise includes workforce management and IT, as well as fostering team motivation to exceed customer expectations.