Jef Fitzsimmons

Jef Fitzsimmons is an experienced customer success leader with a rich background in the technology sector, currently serving at Broadcom since November 2019. Prior to this role, Jef held various positions at Symantec from January 2004 to November 2019, including Director of Customer Success, where responsibilities encompassed managing a large team, developing playbooks for product adoption, and enhancing customer experience through strategic partnerships. Jef also has experience as a Senior Manager and Manager, achieving significant improvements in Net Promoter Scores and customer retention rates. Earlier career endeavors include roles at Tripwire, StorageNetworks, and CA Technologies, focusing on sales, account management, and technical support. Jef holds a Bachelor of Science in Computer Information Systems from Marist University.