Farhan Khan

Farhan Khan is a seasoned professional with extensive experience in workforce management and business analysis. Currently serving as a Workforce Management Analyst at BrokerLink since January 2022, Farhan previously held several roles at CIBC from June 2015 to January 2022, including Senior Business Analyst and Intra-Day Analyst, where responsibilities involved monitoring and adjusting service levels across national contact centers. Additional roles at CIBC included ABAY Support Leader for Mutual Funds, focusing on training new sales representatives, and Mutual Funds Investment Advisor, providing tailored investment solutions. Prior experience includes working as a Client Services Specialist at RBC and Operations Specialist at Just Energy, alongside a foundational role as a Customer Service Representative. Farhan holds a Diploma in Business Administration and Management, Accounting from Sheridan College, obtained between 2010 and 2012.