Joanne Harper

Joanne Harper has over two decades of experience in various roles focused on service improvement and customer support within the social care sector. Currently serving as a Business Analyst at Bromford since May 2001, Joanne has been instrumental in delivering transformational change, including the implementation of Microsoft D365. Previous positions at Bromford include Continuous Improvement Manager and Quality Assurance Manager, where responsibilities included developing quality assurance processes to support vulnerable customers. As a Service Manager, Joanne successfully collaborated with local authorities to develop support projects for young families and singles. Additionally, Joanne volunteered with Twins Trust, providing support to parents of multiples, and began a career as a Support Worker with NHS Gloucestershire, assisting adults with complex behaviors. Joanne holds an MA in Social Work from the University of Birmingham and a BA Hons in Sociological Studies with Psychology from the University of Gloucestershire.