Bromford
Joanne Harper has over two decades of experience in various roles focused on service improvement and customer support within the social care sector. Currently serving as a Business Analyst at Bromford since May 2001, Joanne has been instrumental in delivering transformational change, including the implementation of Microsoft D365. Previous positions at Bromford include Continuous Improvement Manager and Quality Assurance Manager, where responsibilities included developing quality assurance processes to support vulnerable customers. As a Service Manager, Joanne successfully collaborated with local authorities to develop support projects for young families and singles. Additionally, Joanne volunteered with Twins Trust, providing support to parents of multiples, and began a career as a Support Worker with NHS Gloucestershire, assisting adults with complex behaviors. Joanne holds an MA in Social Work from the University of Birmingham and a BA Hons in Sociological Studies with Psychology from the University of Gloucestershire.
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Bromford
We’re a housing association – one of the biggest in the country, with almost 45,000 homes across central and south west England. While we believe in providing warm, safe and secure homes, ultimately we’re a people business. Not only do we care about the 100,000 people who live in our homes, we want them to thrive. We believe that having a great place to call home is just the start and with the right relationships and someone who believes in your potential, almost anything is possible. Our customers are the people that live in our homes for rent and shared ownership. Our customers are also those who rent our garages and our commercial buildings and those buying one of our homes for outright sale. That’s why we will continue to make a difference by investing in relationships and in connecting people, so our customers get to where they want to be. Because when they succeed, we succeed and that success drives us to do even more. That's why our purpose is simple and honest: We invest in homes and relationships so people can thrive.