Katrina Pauls

Katrina Pauls is an experienced IT Support Analyst at Brookfield Residential since May 2019, where responsibilities include providing remote and onsite technical support for over 1,500 users and creating knowledge base articles for technical troubleshooting. Prior experience includes a Junior Support Analyst role at Evolution Engineering, where improvements in application design were made, and a Front End Developer/Designer Intern position involving HTML, CSS, and Ruby on Rails. Earlier in the career, Katrina worked as a Natural Value Clerk at Real Canadian Superstore, contributing to customer satisfaction and training new employees. Educational qualifications include a Bachelor’s degree in Computer Information Systems from Mount Royal University and studies at the Southern Alberta Institute of Technology.