John Mai is an accomplished IT professional with extensive experience in technical support and service delivery management. Currently serving as the Senior Technical Helpdesk Manager at Brown Advisory since October 2017, John has previously held the role of IT Service Delivery Manager at The George Washington University Division of Information Technology from May 2011 to September 2017. Prior to this, John worked as an Analyst in User Technical Support at The George Washington University from April 2008 to May 2011. John holds a Master of Science in Forensic Science and Technology as well as a Bachelor of Science in Biology from The George Washington University, with education milestones achieved between 2004 and 2012. Additionally, John is an alumnus of Stuyvesant High School, graduating in 2004.
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