Madan S Joseph

Madan S Joseph has a diverse work experience spanning various roles and industries.

Madan is currently working at BrowserStack as a Team Lead - Enterprise Customer Success Manager. Madan'sresponsibilities include onboarding and training new customers, handling $5 Million ARR Enterprise accounts, and driving engagement strategies to increase retention. Madan started this role in September 2022.

Prior to this, Madan worked at Freshworks as a Customer Success Manager- Enterprise & Mid-Market from May 2020 to September 2022. In this role, they handled a portfolio of $5M ARR, ensuring customer retention and driving customer success. Madan collaborated with internal cross-functional teams to address customer issues and solutions.

In 2019, Madan was self-employed as a Content Writer from December 2019 to May 2021.

Madan also has experience working as a Community Manager and Customer Success Specialist at Regus from September 2018 to May 2020. Madan'sresponsibilities included client onboarding, account management, consultative selling, and increasing customer satisfaction and retention.

Prior to that, Madan worked at Naukri.com as an Assistant Manager and Senior Executive International Sales from May 2017 to September 2018. Madan was involved in customer success and operations, shortlisting candidates, customer relationship building, and client servicing.

In 2016, they worked as a Digital Marketing Executive at Impact Marketing Services Pvt. Ltd. Madan'srole involved creating engaging content for businesses on social media platforms, managing Google Adword campaigns, and maintaining reports.

Lastly, Madan worked as a Business Analyst at Refiral from September 2015 to January 2016. Madan was responsible for extracting potential leads, achieving sales targets, and maintaining client relationships through cold calling and post-sales support.

Madan S Joseph completed their Bachelor of Technology (B.Tech.) degree in Applied Electronics and Instrumentation from Jre Group of Institutions (Raffles Millennium International) from 2011 to 2015. Additionally, they have obtained several certifications including the 2022 APAC Customer Success Thought Leader Watchlist from SuccessHACKER in October 2022, Business Fundamentals for Customer Success Managers from LinkedIn in June 2022, Customer Success Management Fundamentals from LinkedIn in December 2021, AMCAT Certified Proficiency in English from Aspiring Minds in November 2014, AMCAT Certified in English Comprehension from Aspiring Minds in November 2014, and AMCAT Certified Collections Specialist from Aspiring Minds in September 2014.