Ryan M. is a seasoned professional with extensive experience in service management and customer support within the scientific equipment industry. Currently serving as Senior Director of Service CALID at Bruker since May 2025, Ryan previously held the position of Senior Director of Global Service Enablement at Waters Corporation from May 2022 to May 2025. Ryan also worked as Director of National Service at Metrohm USA from December 2018 to May 2022, where leadership in field service, technical support, training, and service sales resulted in an impressive Net Promoter Score (NPS) of 82 and revenue growth of over 8%. Educational achievements include a Bachelor of Science in Chemistry from Indiana University Bloomington and a Master of Business Administration from DePaul Driehaus College of Business.
This person is not in any teams
This person is not in any offices