Mark Sanchez

Mark Sanchez is an experienced professional in customer success and operations management, currently serving as a Customer Success Manager at BruntWork since August 2023. Previously, Mark operated as a self-employed consultant from January 2019 to August 2023, advising U.S.-based businesses on establishing virtual assistant services. Mark's extensive background includes roles as Senior Operations Manager at Artiga Media Group Inc. and Globalnet Inc., overseeing service delivery and operational metrics, and as Senior Operations Manager at Integrim BPO Solutions, Inc., focusing on performance management and compliance. Earlier career experiences include positions at TeleTech and Convergys, where Mark led coaching and development initiatives for customer service teams. Mark holds a degree in Mechanical Engineering Technology from the Rochester Institute of Technology, obtained between 1991 and 1997.