Marleen Roose

Marleen Roose has extensive experience in customer service and passenger experience management, currently serving as Customer Service Manager for Passenger Experience at Brussels Airport Company since May 2013, where responsibilities include key account management for airlines and stakeholders. Previous roles include Customer Service Manager for Customer and Passenger Services and Duty Manager for Customer and Passenger Services. Additionally, Marleen Roose has a background with American Airlines as a Senior Customer Service Supervisor and held positions with Sabena, Volvo Truck Center Belgium, and as a freelance translator. Marleen Roose holds a Master's degree in Germanic Philology, Language & Literature from Ghent University, specializing in Swedish and German.