John Mathieson

John Mathieson currently serves as the Head of Contact Centre, Steering & Performance at BSH Home Appliances Group, a role that focuses on global Contact Centre strategy and performance steering since August 2020. Prior to this, John held the position of Group Manager - Customer Service at BSH UK & Ireland, overseeing a team of 240 FTE from June 2015 to August 2020. John's earlier experience includes a tenure as Senior Operations Manager at iGO4, where management of a 140 FTE operation was a key responsibility. Additionally, John spent several years at RSA in various leadership roles, including Operations Leader for John Lewis Insurance, where oversight of a team of 130 FTE was required, and Project Manager for John Lewis Claims, focusing on claims processes implementation. John's career began with customer service leadership in the Pet Claims department and operations planning, demonstrating a strong background in operational management and customer service across multiple sectors.