Susanne Albert

Susanne Albert is a seasoned professional currently serving as the Consumer Journey Excellence Manager at BSH Home Appliances Group since October 2020, where responsibilities include leading projects on seamless consumer journeys and defining global KPIs for consumer touchpoints. Previously, Susanne held roles such as User Experience Manager and User Experience Consultant within the same organization, contributing to strategic management and user experience optimization. Additionally, Susanne has academic experience as a lecturer focused on product and portfolio innovation. Educational qualifications include a Master of Business Administration from Concordia University and a Master of Science in Economic, Organizational, and Social Psychology from Ludwig-Maximilians-Universität München, complemented by a Bachelor of Science in Psychology from the same institution. Early career roles featured positions in marketing, human resources, and user experience across various companies.