Jessica Castorena

Jessica Castorena currently serves as the Service Center Program Manager for Technology & Analytics at bswift, having been with the company since October 2012. In this role, key responsibilities include driving service delivery process improvements, educating client services on expectations, and representing the voice of the customer. Jessica’s previous roles at bswift encompassed positions such as Senior Customer Experience Lead, Service Center Supervisor, Service Center Team Lead, and Service Center Representative, where responsibilities ranged from coaching teams to handling customer inquiries related to healthcare benefits. Prior experience includes technical support and customer service roles at Integrity Payment Systems and LifeSource, respectively, as well as research interviewing at Fieldwork, Inc. Jessica is an alumna of Oakton College.