Sylvia Chan

Sylvia Chan is a seasoned Senior Business Analyst at BT with a 15-year career in banking and financial services, including over 10 years of high-performance experience in business analysis. They are CBAP certified and have demonstrated strong business and technical acumen by successfully delivering high-quality analysis within AGILE, Waterfall, and hybrid project environments. Sylvia's expertise includes business process improvements, data analysis, systems analysis, digital transformation, and compliance changes. Prior roles include Project Manager at MasterCard and positions at BT Financial Group and Westpac, where they led significant projects and transformations. They hold a Bachelor of IT from the University of Technology, Sydney, and a Graduate Diploma of Financial Planning from Kaplan Professional.