Darren Watters is currently serving as the Interim Senior Manager for Fixed Networks CX at BT, while also holding the position of CX Investigations Manager. Previously, Darren worked as a Customer Experience Specialist, where they utilized data and KPIs to enhance customer experiences across various products. Their experience also includes a focus on high-profile customers within the Consumer Platinum VIP Team, ensuring top-tier service. Prior to BT, Darren served as an IT Technician in the Royal Air Force and completed certifications at Zenos Academy. Darren is currently pursuing an IT degree at Burnside Business and Enterprise College.
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