Dilgassa Kitil

Dilgassa Kitil is currently the Head of Service Management at BT Global Services, where they lead and develop a team of senior service managers across Europe and Asia, focusing on service strategy and customer satisfaction. Prior to this role, they held various positions at BT and served as a Customer Service Manager and Senior Service Manager, overseeing key financial clients and ensuring service level agreements were met. Dilgassa's career began at Equant as a Customer Support Specialist before moving to Orange Business Services, where they managed customer service for high-profile clients. They earned a Bachelor's Degree in Computer Science from Poona University and a Master's Degree in Object Oriented Programming from the University of Greenwich.