Eileen Reid

Eileen Reid is an accomplished Service Architect at BT, with a strong background in service management and IT solutions. Previous roles include Head of Service Management at ISDM Solutions Ltd, Client Services Manager at Capita Managed IT Solutions, and Technical Service Manager at Equiniti, where responsibilities included managing customer relationships, ensuring high service levels, and negotiating service agreements. Eileen also has experience as a Business Analyst for ITIL consulting and project delivery at several organizations, including Bell and Citi, where expertise in ITIL and Six Sigma tools was utilized. A graduate with an HND in Business and Information Technology from South Eastern Regional College, Eileen has worked across multiple sectors, contributing to continuous service improvement and relationship management.