Jenny Westwood

Jenny Westwood is an experienced professional in customer experience and business transformation, currently serving as the Head of SMB Customer Experience at BT Group since October 2018. Westwood has held various roles within BT and BT Wholesale, including SMB Channel Readiness Manager, SoHo Transformation Manager, and Customer Experience and Business Improvement Manager. With a strong background in leading teams and driving customer-centric initiatives, Westwood has successfully implemented strategies that enhance customer engagement and support sales growth. Jenny Westwood holds a First Class BBA Hons Management degree from Lancaster University and has a comprehensive career history that underscores expertise in marketing, sales, and customer insights.