Mohammad Bilal S. is an aspiring business analyst with over 10 years of experience in the BPO and IT industries, focusing on leadership, team development, and operational excellence. They have held various roles, including Senior Fraud Analyst at Quattro and Associate Engineer at British Telecom, where they excelled in managing cross-functional teams and enhancing operational processes. Currently, as a Subject Matter Expert at BT Group, they supervise critical customer escalations and provide process improvement insights. Mohammad holds a Master of Business Administration in Finance and a postgraduate diploma in business administration, alongside a Bachelor of Commerce.
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