Neha Gupta is an accomplished Project Coordinator at BT Group since February 2022, where responsibilities include managing Customer Complex Service Requests and ensuring adherence to service level agreements through proactive jeopardy management and communication. Prior to this role, Neha served as a Project Coordinator and Senior Advisor at Concentrix from August 2017 to February 2022, focusing on customer query resolution and processing refunds. Neha holds a Postgraduate Diploma in Applied Statistics from Indira Gandhi National Open University and a Bachelor of Science in Computer Systems Networking and Telecommunications from Earthinators Climate School.
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