Onkar Gautam (Customer Experience

Onkar Gautam is an accomplished professional in Customer Experience and Cloud CX delivery, currently serving as a Consultant Voice Architect and Delivery Manager for Cloud Services at BT Global Services since June 2013. Expertise includes planning and designing IVRs and deploying solutions such as Genesys Cloud, Five9, RingCX, and various Cloud Contact Centers for notable clients including Cathay Pacific, Dell, and MARS. Prior experience as a Service Engineer-VOIP at Orange Business Services involved managing real-time service networks and incident management. Onkar holds an MBA from United Business Institutes in Belgium and a B.Tech in Electronics and Communication Engineering from B.C.E.T Ludhiana, along with secondary education from Kendriya Vidyalaya and Beersehba.