Scott Northover

Scott Northover is a Senior Global Incident & Escalations Manager at BT Global Services, where they lead virtual teams to resolve major incidents and manage customer-executive level communications. With a strong technical background and a history of developing high-performing teams, Scott excels in incident and escalation management, stakeholder engagement, and quality communications. Previously, they held various roles at BT, including IP Services 24-Hour Duty Manager and VoIP Networks Operations Manager, where they focused on proactive maintenance and team development. Scott earned a Higher National Diploma in Business IT from Suffolk College.