Patrick Hernandez is a skilled Service Desk Analyst at Build-A-Bear Workshop since September 2023, bringing a wealth of experience in operations and quality assurance. Previously, Patrick served as Operations Associate III at Weekends Only Furniture & Mattress, where responsibilities included furniture loading operations, ERP management, and customer service. In the role of QA Analyst at Adalo, significant expertise was gained in bug and project management, utilizing Trello for task tracking and coordinating with teams on software enhancements. Patrick also has a notable history with Weekends Only Furniture & Mattress as Systems Administrator, where test cases and traceability matrices were developed, as well as backend testing for API and database validation, in addition to serving as Operations Team Lead, managing dock operations and customer relations. Patrick holds a Bachelor's Degree in Business and Management Systems from Missouri University of Science and Technology, earned between 2009 and 2015.
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