Susan Acheff

Susan Acheff currently serves as Head of Product Programs at Buildertrend, a position held since September 2025. Prior to this role, Susan was Chief of Staff at Ontra from June 2022 to September 2025, where responsibilities expanded to include Interim VP of Product and Chief of Staff for R&D, focusing on harmonizing operations within the R&D function. Previous experience includes serving as Sr Director, Chief of Staff for Product & Engineering at Zuora, where Susan led strategic initiatives and operational alignment. As a Director of Operations in Technology at Zuora, Susan collaborated closely on engineering and support operations. Earlier roles include Project Management and Technical Operations at Honor Society and various positions at Zappos Family of Companies, where contributions included transitioning teams to agile methodologies and leading significant platform migration programs. Susan's career began with consulting roles at Cardiff Software and internships at Asera, Inc. and Quick Telecom following a B.A. in Computer Science from the University of San Diego.