Shawn McDermott

Shawn McDermott has extensive experience in operations management, currently serving as Enterprise Operations Manager at Bullhorn since February 2013, with a progressive career that includes roles such as Enterprise Staff & Field Operations Manager and Global Operations Coordinator. Shawn has a strong background in quality assurance, having been one of the first members of the Support Quality Assurance Team, where quality criteria and processes were developed for the Support organization. Key achievements include the development of reporting to monitor Customer Satisfaction Ratings, conducting Root Cause Analysis for improvement, and building dashboards for Support and Professional Services metrics. Additionally, Shawn has experience as a Technical Support Analyst and Administrative Assistant, and holds a Bachelor of Arts in Economics from the University of Connecticut.