Lauren N Matthews

Lauren N Matthews is a seasoned professional in the telecommunications field, currently serving as a Senior Advanced Resolution Technician at BullsEye Telecom since July 2021. With a strong background in managing complex client requests and leading training sessions, Lauren previously held roles at Presidio and Windstream, excelling in network operations and customer service for high-revenue clients. The experience spans various positions, including Major Account Specialist at Windstream and Advanced Resolution Technician at both BullsEye Telecom and Windstream, demonstrating expertise in troubleshooting, client relations, and technical solutions. Educational qualifications include a Computer Engineering Technology certification from Seminole State College of Florida and a Voice Over IP Foundations course from Global Knowledge.