Emilia Todorova

Emilia Todorova is a seasoned professional with extensive experience in customer service and administrative support. Currently serving as a Senior Back Office Specialist at Bulsatcom since August 2021, Emilia provides a range of administrative services, collaborates with internal customers, and ensures the proper functioning of the billing ERP system. Prior to this role, Emilia worked at A1 Bulgaria from January 2017 to August 2021 as a Specialist at Online Customer Service, where responsibilities included managing customer inquiries via email and social media, preparing reports, and training new staff. Emilia's career began at Blizoo EAD from 2009 to 2017 as a Customer Service Representative, excelling in customer interaction and issue resolution. Emilia holds a Bachelor of Business Administration from the European Higher School of Economics and Management, earned between 2008 and 2012.