Peter Francis

Peter Francis currently serves as a Global Escalations Manager at Bumble Inc., where responsibilities include leading a team of Escalation Specialists to manage complex customer support cases and meet service performance KPIs. Prior to this role, Peter held the position of Community Operations Manager at Bumble Inc., overseeing a multilingual customer support team focused on data protection and compliance from February 2021 to April 2023. Previous experience includes positions as a Data Protection Advisor at Selfridges and various roles at Sony Interactive Entertainment Europe and Sony Computer Entertainment Europe, where Peter specialized in data protection and consumer services. Peter began a career at Virgin Media in customer relations and holds a secondary education from St Augustine's RC High School Edinburgh.