Matteo Tesei

Matteo Tesei has a diverse work experience in various roles and companies.

From 2012 to 2012, they worked as an Intern at Zanichelli editore S.p.A.

In 2016, Matteo joined bunq as a KYC and Support Officer. Matteo later took on the role of Support Trainer in 2018, and eventually became the Head of Support in January 2019. As the Head of Support, Matteo managed and led multiple teams, analyzed user feedback, and collaborated with developers to improve the user experience. Matteo also played a crucial role in communication management and keeping customers informed about ongoing incidents.

In 2020, Matteo moved on to Openprovider and worked as the Head of Support until March 2021.

Returning to bunq in 2021, Matteo became the Head of Retention, responsible for customer retention strategies. Matteo later assumed the role of Head of Operations in February 2022. Additionally, Matteo served as the Head of Signup Experience (ad interim) from August 2022 onwards.

Overall, Matteo Tesei has demonstrated their expertise in customer support, team management, product improvement, and communication management throughout their career.

Matteo Tesei's education history begins with their high school education at Liceo Scientifico E. Fermi in Bologna, where they obtained their Diploma Scientifico with a specialization in PNI, Matematica e Fisica from 2008 to 2013.

Following high school, Matteo attended Alma Mater Studiorum – Università di Bologna from 2013 to 2016, where they earned their BSc in Business and Economics. During this time, they also participated in an exchange program at the University of Adelaide in 2016, focusing on Business and Economics.

Matteo furthered their education by pursuing an MSc in International Economics and Business at the University of Groningen from 2017 to 2018. However, the field of study for their master's degree is not specified in the given information.

Additionally, Matteo obtained a certification in Digital Leadership from Growth Tribe in September 2022.