Jennifer Whitlock

Director Of Customer Experience at Bunzl Retail Services

Jennifer Whitlock is an accomplished professional with extensive experience in customer experience and account management. Currently serving as the Director of Customer Experience at Bunzl Retail Services since April 2019, Jennifer has also held various roles including National Account Manager and Sales Operations Manager. Prior to this, Jennifer worked at Bunzl Distribution NA from March 2011 to March 2019, where roles included Director of Account Management and National Account Manager. Earlier career positions include National Account Coordinator at Schwarz Supply Source and Store Manager at Littlest Offspring. Jennifer holds an MBA in Marketing and Entrepreneurship and a BBA in Management and Organizational Behavior, both from Benedictine University.

Location

Downers Grove, United States

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Bunzl Retail Services

Trusted by hundreds of major retailers across the globe, Bunzl Retail Services provides on-time, in-full delivery of all supplies, packaging, and other not-for-resale goods through a sustainably-sourced supply chain—and it delivers them to retailers in whatever way they need, from direct-to-store to cross-dock delivery. Goods-not-for-resale include packaging and other store supplies and a full range of cleaning and hygiene products, to retail chains, boutiques, department stores, home improvement chains, office supply companies and related e-commerce sales channels. Plus, Bunzl Retail Services’ specialized retail distribution services provide value-added account management, logistics services, warehouse operations, procurement, demand planning and replenishment services. In addition, Bunzl provides consolidation and kitting services for new store and remodel programs; visual marketing and POS signage coordinated rollouts; reverse logistics; and, deconsolidation. Bunzl Retail Services also helps retailers create, source and deliver packaging—one of the most important parts of a retail store’s supply. Bunzl Retail Services is a division of Bunzl, PLC, a provider of one-stop-shop, on-time and in-full specialist distribution services across more than 30 countries, supplying a broad range of internationally and responsibly sourced non-food products to a variety of market sectors. Bunzl is driven through its core values of humility, responsiveness, creativity, diversity, customer-centricity, reliability, and transparency. Bunzl also works to ensure a customer-centric service model; simplification and efficiency; local agility and knowledge; value-add services and expertise; and, sustainable and responsible solutions.