Daniel Ghita is the Head of Workforce Optimisation at Bupa Australia APAC, where they develop and execute frontline workforce optimisation strategies to enhance customer experience and operational performance. With over 20 years of diverse experience in contact centres and operations, they have previously held roles such as Workforce Optimisation Manager at Bupa and Resourcing & Analytics Manager at Foxtel. Daniel's career includes significant achievements at Telstra, where they led resource planning efforts and drove sales performance across various teams. Their commitment to accountability and results is evident in every task they undertake.
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