Louisa Lawrence

Louisa Lawrence is an experienced professional with a strong background in customer experience and continuous improvement, currently serving as a Senior New Propositions Development Manager and Senior Customer Experience Manager at Bupa since November 2019. Prior to this role, Louisa spent over 12 years at British Gas, where responsibilities included Continuous Improvement Business Partner, Customer Relationship Manager, and Product Development Manager, among others. Notable achievements include managing multi-skilled teams to enhance customer experiences, driving process improvements, and developing innovative propositions. Louisa holds a BSc Honours Degree in Social Sciences from Leeds Beckett University.