Paul Case is an accomplished customer experience professional currently serving as the Acting Senior Customer Experience Manager at Bupa since May 2022, leading a team focused on Health Insurance Experiences. Previously, Paul held multiple roles at Suncorp Group from April 2012 to May 2022, including Customer Experience and Lifecycle Manager and Customer Experience Leader, where responsibilities included designing and delivering customer value propositions and improving customer experience through strategic initiatives. Additionally, Paul served as a Senior Advisor for Customer Strategy & Digital, leveraging data to develop distinctive products and services that enhance Suncorp's brand offerings. Paul also has a strong educational background, holding an Associate's degree in Marketing from TAFE Queensland and a Graduate Certificate in Business Administration and Management from Swinburne University of Technology.
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