Arfaat Ali is an accomplished professional with extensive experience in customer service and strategic initiatives. Currently serving as a Strategic Initiatives Manager at the Massachusetts Institute of Technology since August 2019, Arfaat plays a crucial role in enhancing professional development through online learning programs. Arfaat also holds the position of Service Lead at Burberry, excelling in delivering exceptional customer service and fostering client loyalty. Previous roles include Service Desk Analyst at Bright Horizons and Banking Specialist II at Reading Cooperative Bank, where Arfaat identified client needs and recommended suitable solutions. Earlier experience includes serving as a Supervisor at HUGO BOSS and a Universal Banker at Santander Bank, demonstrating a consistent track record of exceeding client expectations. Arfaat holds a Master of Science in Computer Information Systems/Security from Boston University and a Bachelor’s Degree in Information Technology/Business from the University of Massachusetts Lowell.
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