Victoria Burden

Victoria Burden is a seasoned IT professional with extensive experience in customer service management and IT transformation. Currently serving as the Senior Manager for IT Transformation at Burberry since August 2017, Victoria drives the change agenda within the ICS Tower, overseeing a program that enhances service experience and compliance. Previously, Victoria held the position of Head of Customer Experience & Service Management, playing a key role in establishing Burberry Business Services in Leeds. Prior to Burberry, Victoria worked at Capita as the Business Engagement Director, where responsibilities included leading a commercially focused IT function and managing risks and strategic supply chains. Earlier roles at Civica UK Ltd included Client Services & Transition Director and Head of Service Transformation, showcasing a strong commitment to customer satisfaction and service delivery. Victoria's career began in technical support at Harrogate Borough Council, and educational credentials include a BSc(Hons) in Business Information Management from Leeds Beckett University.