Naveen Kumar is an experienced technical support manager with a strong background in overseeing customer support, implementation teams, and developing global support strategies. Currently serving as Manager - Technical Support at Bureau since April 2024, Naveen previously held the same title at MoEngage Inc. from August 2021 to April 2024, where responsibilities included managing a 24x7 technical support team and collaborating with multiple departments to enhance customer experience. Prior roles include Team Lead - Product Support and Senior Product Support Specialist at FourKites, Inc., where Naveen played a pivotal role in improving global customer experience and product support operations. Earlier career experience includes positions at Movate, where responsibilities involved client coordination and requirements elicitation. Naveen holds a Master of Computer Applications degree from Anna University Chennai and a Bachelor of Computer Applications from the University of Madras.
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