Gina Wallace

Gina Wallace is a Major Incident Manager at Burnett Specialists/Choice Specialists, with extensive experience in technical support and customer service. In this role since March 2013, responsibilities include managing user issues related to Microsoft and MAC systems, troubleshooting network problems, and ensuring high-quality service delivery. Previous positions include Desktop Support Technician at Redneck Computer Geeks and CDI IT Solutions, where Gina focused on desktop installation, configuration, and technical problem resolution. Other experiences include tax preparation at Jackson Hewitt Tax Service Inc. and serving as a Substitute Teacher at Hitchcock ISD. Gina holds an Associate's degree in Computer and Information Sciences from ITT Webster Jobs, completed in 2012.