James Cloud

James Cloud is a seasoned professional currently serving as a Senior Client Success Manager at Burwood Group since March 2022, following roles as Client Success Manager and Associate Operations Engineer. Key responsibilities include managing patching services, troubleshooting incidents, monitoring network infrastructure, and Active Directory administration through AzureAD. Prior experience includes serving as an NOC Intern at Sidley Austin LLP, where responsibilities spanned SCOM configuration, security projects, and infrastructure maintenance, as well as roles in restaurant management. James holds a Bachelor of Science in Computer Software Engineering from the University of Illinois Chicago.