Allen Sharar

Allen Sharar has a diverse work experience in the software industry. Allen started their career as a Technical Support Engineer/Technical Specialist at Quest Software in 2000 and advanced to become a Technical Support Manager, responsible for major support centers in the United States, United Kingdom, and Singapore. In this role, they closely collaborated with Product Management and R&D to ensure customer satisfaction and product quality. Notably, they played a key role in implementing Knowledge Centered Support (KCS) practices, resulting in significant reductions in case volume.

After their tenure at Quest Software, Allen joined Dell Software Group in 2012 as a Technical Support Manager. Similar to their previous role, they oversaw support centers across different countries and successfully contributed to enhancing customer self-service through KCS. Allen further worked as a Quest/Dell PSO Consultant as an independent sub-contractor from 2014 to 2015, providing specialized consulting services.

In 2015, Allen started working at Kronos as a Technical Product Specialist. The specific timeframe for this role is not provided. Following this, they joined FieldConnect in 2016, where they held multiple roles including Implementation Specialist, Technical Sales Consultant, and Technical Account Manager. Allen remained with FieldConnect until at least 2023.

Currently, Allen is employed as a Software Consultant at Business Information Group, Inc. beginning from 2023, although the exact start date is not specified.

From 1998 to 2000, Allen Sharar attended Cal State Fullerton, College of Business and Economics, where they obtained a Bachelor of Arts degree in Business - Information Systems.