Archford M.

Archford M. has a diverse work experience, starting with their role as a Customer Service Manager at Tesco from February 2016 to October 2017. In this position, they dealt with customers' technical queries before, during, and after their purchases. Archford was also trained in various areas such as Groceries, Clubcard, Clubcard Boost, Clubcard Fraud, and KANA, which allowed him to work on the Email to Email side of those skillsets.

Following this, Archford joined Tesco as a Product Analyst in October 2017 until July 2021. Archford supported the Product Owner in ensuring effective and timely delivery of products and product improvements. Archford also played a leading role in driving the analytics element of the organization's digital strategy. Additionally, Archford collaborated with technology, engineering, and UX teams to build and deploy customer-facing chatbots for assisting customers in their self-service journey.

Archford's most recent experience is with BusinessOptix, where they started as a Product Business Analyst in January 2022. No end date has been provided for this role, indicating that they are currently in this position.

Overall, Archford M. has a comprehensive background in customer service, product analysis, and business analysis, demonstrating their ability to effectively handle technical queries, drive digital strategies, and ensure the successful delivery of products.

Archford M. has a diverse education history spanning multiple disciplines. From 2003 to 2007, Archford completed their Bachelor of Science degree in Chemistry at Jacobs University Bremen. They then pursued a Master of Science degree in Process Engineering and Energy Technology from 2009 to 2011 at Bremerhaven University of Applied Sciences. Archford continued their academic journey at the University of Groningen, where they obtained a Master of Science degree in Theoretical Chemistry and Computational Modelling from 2012 to 2015.

In 2015, Archford enrolled in the University of St Andrews, where they completed a Master of Philosophy degree in Computational Chemistry from 2015 to 2017. Later, in 2022, Archford pursued a data analysis-related degree, a Data Analyst program, at Masterschool, which they concluded in 2023.

Furthermore, Archford has also obtained several certifications to enhance their skills in data analysis and related areas. They completed certifications such as "Data Analytics" from Masterschool, "DA103.3 Advanced SQL" from Udacity, "Introduction to Statistics" and "Understanding Data Visualization" from DataCamp, "DA102.3 SQL Part II" from Udacity, "Joining Data in SQL" from DataCamp, "DA101.2 Analytics with Spreadsheets Part I," "DA101.3 Analytics with Spreadsheets Part II," and "DA102.2 SQL Part I" from Udacity, "Data Analysis in Excel" and "Pivot Tables in Spreadsheets" from DataCamp, and "DA101.1 Descriptive Statistics" from Udacity. Additionally, Archford has acquired certifications such as "Advanced Google Analytics" from Google and "Power BI Dashboard in a Day" from Orion Innovation.

Archford also has some unspecified certifications, including "Professional Scrum Product Owner I (PSPO I)" from Scrum.org, "APM Project Fundamentals Qualification (PFQ)" from the Association for Project Management, "The Complete SQL Bootcamp 2021: Go from Zero to Hero" from Udemy, "Splunk Core Certified Power User" from Splunk, "Creativity, Design Thinking, and Innovation for Business" from Udemy, and "A/B Testing and Experimentation for Beginners" from Udemy.