Emily L.

Emily L. has a diverse work experience spanning multiple industries and roles. Emily began their career at Comcast as a Sales Consultant, where they excelled in sales etiquette and provided exceptional customer service. Emily then moved on to Edgewood Retirement Community, where they worked as a Wait Staff and later as an Administrative Services employee. In both roles, Emily demonstrated strong customer service skills and an ability to handle high-volume and high-pressure situations. Emily then transitioned to Apple, where they held two positions. As an At Home Service Specialist, they served as the first point of contact for Apple customers and managed multiple chats simultaneously. As a Product Specialist, they researched and troubleshooted customer needs, demonstrating solid leadership skills by mentoring new employees. Emily then joined Oracle as part of the Business Development team, generating significant sales opportunities and closing deals that boosted quarterly profits. In their most recent position at ButterflyMX®, Emily serves as a Client Success Manager, taking ownership of the entire client relationship lifecycle and collaborating cross-functionally with various teams. Emily displays strong communication and organizational abilities, cultivating an understanding of complex technical situations and developing mitigation plans to resolve issues. Overall, Emily has proven herself to be a valuable asset in customer support, sales, and client management.

Emily L. is a highly educated individual with a strong background in business and marketing. Emily earned a Bachelor of Science in Business Administration with a focus on Marketing and Management from the Manning School of Business at UMass Lowell. Prior to that, they completed an Associate of Science degree in Business from Northern Essex Community College. Emily's educational journey began at Notre Dame Cristo Rey High School, where they obtained their High School Diploma. In addition to their formal education, Emily has obtained certifications to further enhance their skills. Emily has earned a Bloomberg Certification from Bloomberg LP and is also in the process of obtaining another Bachelor of Science in Business Administration degree, this time from the University of Massachusetts Lowell.